Shipping and Returns
Every order originates in Nairobi, Kenya, where your products are packaged. Orders are generally fulfilled and shipped 2-3 business days (M-F) after purchase, unless otherwise indicated. Processing time for personalized/custom and pre-order items may take longer, please reference the product. We ship via express courier to the US, where your order is then delivered via USPS. Tracking information will be shared upon shipment from our fulfillment center in Nairobi, but tracking details update until the package enters the USPS system. Please allow up to 4 days from shipment for tracking updates to appear.
|Order total||Shipping cost:||Shipping Time|
|$0.00-84.99||$5||5-7 business days|
|$85.00 +||Free Shipping||5-7 business days|
Please note that shipping times may vary based on the shipping location. The cost of customs, duties, taxes and returns are the responsibility of the receiver.
We currently offer international shipping to 45 countries, including Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, and Brazil. Shipping rates and times vary by destination - see checkout page for details. For more information, contact firstname.lastname@example.org.
We offer same day delivery for orders placed before 2pm in the Greater Nariobi Area. You can also pick up your order at any time from our offices in Nairobi.
|Order Total||Shipping Rate||Shipping Option|
|Any||300 KSH||Same Day Delivery|
All of our Soko's products are carefully packaged for you in hand-sewn jewelry bags made by a women's center in Nairobi. Learn more about our partnership here. Orders are shipped in packaging made from recycled materials.
We want you to be completely satisfied with your purchase. All items purchased may be returned to Soko for any reason within 15 days of purchase. Please ensure that items are unworn and undamaged.
Please return items, including a copy of your order confirmation email, to:
Soko Returns c/o EasyPost
1625 Alvarado Street
San Leandro, CA 94577
We encourage you to obtain a tracking number for your return shipment.
Customers are responsible for return shipping charges. In the case an item arrived faulty or damaged, customers will be reimbursed for both delivery and return shipping charges.
Refunds are issued in the original form of purchase for all items. You will be refunded, less any shipping costs, within 15 days of our receipt of the return items.
Please contact us at email@example.com for further information or with any product concerns. We respond to every email within 24 hours, Monday - Friday.
Please contact us at firstname.lastname@example.org