Shipping & Returns

All the practical info for when (& how) your items arrive.

U.S. Shipping

Most orders are fulfilled within 1-2 business days (M-F) after purchase and shipped according to the shipping method selected on the original order. Shipping times will vary based on the shipping location. 

Holiday Shipping Deadlines

 Order Type Order By Receive By
Personalized Product Friday, Dec. 12th Thursday, Dec. 24th
Standard Ground Shipping Monday, Dec. 14th
Thursday, Dec. 24th
2-Day Shipping Sunday, Dec. 20th
Thursday, Dec. 24th
Overnight Shipping Monday, Dec. 21st
Thursday, Dec. 24th

 

Shipping Prices & Policies

Order Type

Shipping Cost

Shipping Time

Under $100

$5

3-5 Business Days

Over $100

Free Shipping

3-5 Business Days

2-Day Shipping

$20 2 Business Days

Overnight Shipping

$25

1 Business day

International Shipping

We currently offer international shipping to 100+ countries. All international orders ship Fedex. International orders ship from the U.S. Shipping cost includes international tracking, delivery confirmation, duties and taxes. 

Location

Shipping Cost

Shipping Time

Africa: 

Ethiopia, Kenya, Morocco, Nigeria, Zambia

$30

7-14 business days

Asia:

Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Korea, Macao, Malaysia, Maldives, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

$30

7-14 business days

British Overseas Territory:

Gibraltar

$30

7-14 business days

Caribbean:

Bahamas, Barbados, Dominica, Grenada, Guadeloupe, Jamaica, Puerto Rico

$30

7-14 business days

Central America:

Belize, El Salvado, Nicaragua

$30

7-14 business days

Europe:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

$30

7-14 business days

Middle East:

Egypt, Israel, Oman, Qatar, United Arab Emirates

$30

7-14 business days

North America:

Canada, Mexico

$30

7-14 business days

South America:

Argentina, Brazil, Chile, Colombia

$30

7-14 business days

South Pacific:

Australia, New Zealand

$30

7-14 business days

Personalized Products

Personalized product orders originate in Nairobi, Kenya, where your products are handmade and packaged. Processing time for personalized and pre-order items may take longer, please reference the product page for more information.

For personalized products, we ship via express courier to the US, where your order is then delivered via USPS. Tracking information will be shared upon shipment from our fulfillment center in Nairobi, but tracking details will not update until the package enters into delivery country and into the USPS system. Please allow up to 4 days from shipment for tracking updates to appear. 

Our personalized pieces are made-to-order and cannot be returned. All personalized products are final sale.

 

Return Process

Extended Holiday Return Policy

Orders placed from Nov 1st, 2020 until Dec 31st, 2020 are eligible for returns until January 15th, 2021. Orders placed after this specific period will follow our existing return policy.

U.S. Exchanges & Returns

If you are not completely satisfied with your online purchase, you can send it back to us for an exchange, refund, or store credit within 15 days of purchase. To be eligible for an exchange or return, the item must be unused, undamaged, and sent back with tags, in its original packaging accompanied by the sale confirmation. Currently, we offer exchanges for the same item. 

All refunds will be applied to the form of payment used on the original order. Store credits will be issued in the form of an e-gift card for www.shopsoko.com. We do not offer refunds or credit on shipping fees.

Start an Exchange or Return

Please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

We reserve the right to refuse returned merchandise that has been used, worn or altered in any way and does not meet our return policy requirements.

To return a damaged item, please contact support@shopsoko.com with your order number and a picture of the damaged product. We are unable to replace items that were purchased through our third-party vendors.

International Returns

International returns can not be processed through returnly.com. For international returns, customers are responsible for return shipping costs. To initiate an international return, please contact support@shopsoko.com.

Final Sale

Sale items, special orders, personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description are final sale and cannot be returned. We do not accept returns from any pop-up shop purchases or purchases made through our third-party vendors.

Late Returns

Any item returned after 15 days from order date is not eligible for a refund. 

Refunds

Due to COVID, returns are being delayed 2-4 weeks due to volume and additional safety precautions taken by shipping carriers and at our return center. Refunds are issued once your return has been processed and the items have been checked at our return center. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10-14 business days for your bank to complete, depending on their processing times.

Questions

Contact us at support@shopsoko.com for further information or with any product concerns.