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Privacy Policy

Updated January 1, 2020

 

1. INTRODUCTION

At SOKO Inc., our aim is to provide a seamless shopping experience while maintaining your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shopsoko.com. The information that we may collect through the Site allows us to enhance your shopping experience by catering to your personal preferences and providing effective customer service. Please read this entire Privacy Policy which will inform you of the types of information we gather, as well as how we will use and protect such information. By visiting the Site you are agreeing to the terms of our Privacy Policy. If you do not agree with our Privacy Policy, please do not access the Site.

2. YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED

You have the right to make requests regarding your personal information. You can:

  • Review the personal information we have about you or request a copy of it
  • Ask us to update or correct personal information if it is inaccurate
  • Request that we delete your personal information
  • Opt-out of sharing your personal information with third parties for some purposes
  • Object to certain types of uses of your personal information
  • Make choices about receiving email marketing 

These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.  If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns; fulfill your order; or comply with tax, audit or regulatory requirements. Please contact us to exercise one or more of these rights.

Residents of California have additional rights.

California Privacy Rights

California Civil Code Section 1798.83 permits customers of SOKO Inc. who are California residents to request certain information regarding and/or opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write or email us at the following address:

Email: support@shopsoko.com 

Mail: SOKO Inc., California Privacy Rights ,10 Arkansas Street, Suite A San Francisco, CA 94107

California Nondiscrimination

You have the right to exercise your rights described in this policy to be free from discriminatory practices prohibited by California law. 

California Minor Content Removal

If you are a resident of California, under 18 and a registered user of our services, you may ask us to remove content or information that you have posted to these services by contacting us. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.

California Do Not Track Disclosure

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.

3. TYPES OF INFORMATION WE COLLECT

We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online. 

We do not knowingly collect personal information directly from children under the age of 13 (16 in the UK/EU) without parental consent. Our website is a general audience site and is not specifically targeted to or intended for use by children.

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services.

Learn more about the type of information we collect:

  • Contact information, such as name, email address, postal address, phone number
  • Payment information, such as type of payment used 
  • Order and refund history
  • Demographic information, such as age, estimated income, household information, and occupation
  • Information about your interests, preferences, and purchase history
  • Information may be collected from you if you interact with us on social media sites, such as Facebook, and Instagram
  • Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers
  • If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy

4. HOW WE COLLECT YOUR INFORMATION

We collect information about you in a variety of different ways:

4.1 Information you provide to us, such as while making a purchase or signing up for a loyalty or rewards program.

4.2 Information we collect while you interact with our website and social media sites.  This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies. 

4.3 Information we collect about you from other sources, such as data analytics firms.

4.4 Information we create ourselves after we analyze the information we collected about you, such as your shopping preferences. 

4.1 Information You Provide to Us

Online Order Information

When you make a purchase from our website, we ask you to provide us with information about your purchase, such as your name, email address, shipping address, phone number, and payment information.

Online Accounts

If you sign up for an online account through our website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences, past purchases, or gender. You do not have to create an online account to make a purchase.

If you connect your social media account to your online account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be accessible to us when you connect your social media account to your online account.

Marketing Communications

If you would like to receive marketing communications from us, you may do so by signing up on our website. We will ask you to provide your email address or phone number so we can send you marketing materials.

Communicating with us

When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.

4.2 Information We Collect Through Your Interactions With Us

Website 

When you visit our website we may collect your device identifier such as IP address or MAC address, as well as browser and settings information, shopping preferences, and information about how you interact with our website.

4.3 Other Sources

Investigations

We may collect information about you in connection with investigations into fraudulent or criminal activities on our website.

Other Sources

We may also collect information from other sources, including for example, joint marketing partners, data analytics firms, publicly available social media pages, and other third parties we work with.

4.4 Information We Aggregate and Derive

Aggregated information

We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose. 

5. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to opt-out of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.

Some cookies provide important services but are not strictly necessary for our website to work. These cookies use information about your interactions with us so we can suggest product  and special offers for you. If your shopping is interrupted, they remember where you left off and send you reminders that you truly deserve that new piece of jewelry. These reminders might be sent to you in an email, on social media or while you’re browsing another website or on another device. We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use certain cookies by using the opt-out tools we have placed on our website.  

Learn more below:

US

You can visit the Digital Advertising Alliance to learn more about opting out of certain cookies on our .com websites.

Canada

You can click on the in the upper right hand side of our .ca websites to opt-out of certain cookies on those sites. We follow the Digital Advertising Alliance of Canada (DAAC) self-regulatory principles for Online Behavioral Advertising on our .ca websites. You can learn more by visiting the DAAC: http://youradchoices.ca/choices.

EU & UK

You can click on the “Cookie Options” link on the bottom of our .eu and .uk websites to opt-out of certain cookies on those sites. You can also learn more by visiting EU Digital Advertising Alliance: http://www.edaa.eu/.

We also use cookies and similar technologies to gather information about the success of our ad campaigns and use of our products and services. These technologies include Google Analytics. You can opt-out by visiting Google Analytics Opt-out Browser Add-on 

6. HOW WE USE YOUR INFORMATION

We use your personal information to provide you with our products and services and to operate our business. We often use the information we collect for multiple purposes. For example, if you make a purchase on our website, we collect several types of data from you and use it in multiple ways: First, we use your shipping address to make sure that our products arrive at your door. We may also use your contact information to send you a receipt of purchase. We may look at your experience on our website to make improvements to it and try to tailor it to your needs. We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent. Finally, we use your purchase information for other business-related purposes like accounting and financial reporting.

We often obtain your consent to use your information. But sometimes, obtaining your consent is not needed because we may use your information for our own legitimate interests, to fulfill a contract with you, or to comply with legal obligations imposed on us. For example, when you make purchases online, we process your information to fulfill our contractual obligations. When you visit our website, we have a legitimate interest in using your browsing data to improve our site’s usability, and when you engage with us online, we have a legal obligation to ensure that you are not attempting to defraud us or our customers.

Learn more about how we use your information below:

Providing you with Products and Services

We use your information to process, fulfill and communicate with you about your orders, respond to your customer service inquiries, allow you to use online technologies, enroll you in rewards and loyalty programs, and to inform you of policy or product changes that may impact you. When we use information in this way, we do so for the purpose of fulfilling a contract with you, or to comply with a legal obligation.

For Marketing Communications and Promotions

We use your personal information to send you marketing communications about our products and services, contests, and promotions. We may send you emails, postal mail, text messages, phone calls, or social media messages that we believe you would be interested in. We will do this either with your consent or because we have a legitimate interest to do so.

For Business Reporting and Providing Personalized Services and Ads

We use your personal information to analyze or predict our customer preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our products and services. We also use personal information to better understand you and your preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests. We use information in this way with your consent or because we have a legitimate interest to do so.

Allowing you to participate in promotions and events

We may use your personal information to allow you to participate in local events and promotions. Some of these may have additional rules containing information about how we will use and disclose your personal information. We use this information for the purpose of fulfilling a contract with you or because we have a legitimate interest to do so.

For other business purposes

We may use your personal information to learn more about our customer base, perform data analyses, address problems with our technology, improve our products and services or develop new ones, to investigate and prevent fraud or other illegal activity, to enforce our Terms of Sale and Use, and to provide a more consistent experience across our brand and channels. We may also use your information where we believe it is required to protect the rights, property, safety and security of SOKO Inc., our employees, customers, and others. Finally, we may be required to use your personal information to comply with applicable law, for auditing purposes, or to respond to requests from government authorities.

We will engage in these activities to fulfill a contract with you, to comply with a legal obligation, and/or because we have a legitimate interest in doing so.

7. HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation.

Learn more about how we share information below:

Public posting and social sharing

When you post public comments on public forums like our social media sites, blogs, and online reviews, your comments are accessible by other members of the public.

Social media logins and other integrations

When you log into your customer account using your social media account credentials, or use other social media services with us, your personal information will be disclosed to the social media account provider in connection with your login. By doing so, you authorize us to facilitate this sharing of information, and you understand that this sharing is governed by the social media site’s privacy policy that you used to log into your account.

SOKO Inc.’s service providers

SOKO Inc. uses third parties to provide services to you or us. This includes sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.

Third party partners

You ​may share information with other companies when we work with them to promote our products, services, offers, contests, or other promotions to our customers.


To fulfill legal obligations and with government agencies

We may share information about you if necessary or appropriate, in our good faith judgment, to comply with laws or regulations, or in response to a valid subpoena, order, or government request, or to protect the operations, privacy, safety, property or rights of SOKO Inc. or others.

During a sale or business transaction

In the event of any potential or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), your personal information may be shared with third parties such as the acquiring entity and its advisors.

8. HOW WE STORE AND SECURE YOUR INFORMATION

8.1 Where We Store Information.

SOKO Inc. is a global company with a global footprint, but the majority of the Personal Information that we collect is stored in the United States.  Your personal information may be subject to the laws of the countries in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information. European customers can read more about this topic here:

EU Data Transfers

For transfers from the EEA to countries not considered adequate by the European Commission (the full list of countries deemed adequate by the EEA is available here), we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. If you would like to obtain a copy of these measures, please contact us.

8.2. Information Retention.

We will retain your personal information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

8.3. Information Security.

We do our best to provide you with a safe and convenient shopping experience. We have put in place a wide variety of technical and organizational security measures to help protect you and the personal information we collect about you. Please note that we will never email you asking for account information like your user name, date of birth, credit card information, or other personal information. If you received a suspicious email that appears to be from us please contact us.

8.4 Third Party Services.

We are not responsible for, and this policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. The inclusion of a link on our services does not imply an endorsement of the linked sites or services by us or our affiliates.

8.5 Sensitive Information.

Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise to us.

8.6 Third Party Payment Service.

We make certain third-party payment service processors available to you such as PayPal, QuadPay, Apple Pay or Google Pay.  If you wish to use one of these services, your personal information will be collected by such third party and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.

8.7 Changes to this Policy.

We will post updates to our privacy policy on our websites. If we change the policy in a manner that materially impacts your privacy rights, we will provide additional notice to you.

 Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@shopsoko.com or by mail using the details provided below:

SOKO Inc., California Privacy Rights ,10 Arkansas Street, Suite A San Francisco, CA 94107