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Jobs & Fellowships


Jobs & Fellowships


We are the new luxury.

Designed in San Francisco. Handcrafted responsibly in Kenya.

SOKO is redefining ethical fashion.

About SOKO


We are an ethical lifestyle brand that leverages technology with human ingenuity to catalyze global supply chain innovation, partnering with artisan entrepreneurs to create thoughtful fashion for consumers who care and won’t compromise.

SOKO is pioneering a revolution in manufacturing to scale artisanal production of handmade products for conscious consumers, thereby disrupting large scale factory production models while enhancing the lives of artisans, their families, and the communities in which they live.

Our products are handmade from ethically sourced and upcycled materials and have been endorsed for our social impact work by the United Nations, USAID, and the World Bank.

Our distributed manufacturing model leverages mobile technology to coordinate +2200 independent artisans into an efficient and powerful production force which we call our virtual factory. We have over 700 retail points of distribution in 64 countries worldwide.

We believe the future of ethical business is not just doing things nicer, but doing things better, leveraging innovation to create a next generation business model that is both kinder and more competitive.

Current Openings


VP/Senior Director of Digital Marketing and Ecommerce

Full Time - San Francisco, CA - Marketing

FP&A Director

Full Time - San Francisco, CA - Marketing

Growth Marketing Manager

Full Time - San Francisco, CA - Marketing

Wholesale Account Manager

Full Time - New York City, NY - Sales

Wholesale Logistics Coordinator

Full Time - San Francisco, CA - Sales

Customer Service Coordinator, Part-Time

Part Time - San Francisco, CA - E-Commerce

Name Your Internship

Internship - SF, LA, NYC

SOKO does not accept agency resumes. Please do not forward resumes to our jobs alias, SOKO employees, or any other company location. SOKO is not responsible for any fees related to unsolicited resumes.

VP/Senior Director of Digital Marketing and Ecommerce

Full Time - San Francisco, CA - Marketing

The Role

We are looking for a Senior Director of Marketing and Ecommerce to build a best-in-class direct-to-consumer online business that communicates the SOKO brand tenants and drives digital revenue. As the Senior Director/VP of Marketing and Ecommerce, you will own our marketing strategy, Direct-to-Consumer business and all Brand touchpoints, including Growth and Brand marketing, Customer experience, Digital product, Brand Creative and Business insights and analytics. You will lead and grow our multi-functional team across Marketing, PR and Ecommerce.

Your Day to Day

  • Lead ShopSOKO.com Direct-to-Consumer strategy. Own digital P&L, define and executive digital roadmap and planning. Work closely with the CEO to define and drive future growth objectives.
  • Manage Marketing & eCommerce teams towards roadmap and growth objectives. Partner with People Operations to develop and mentor current team, build out future team as business grows.
  • Own full Marketing budget and strategy across channels, including Paid Marketing, Brand campaigns, PR, creative development and packaging.
  • Develop and articulate the Brand & creative vision across all channels and platforms, wholesale and digital. Provide brand leadership across marketing touchpoints and campaigns, Oversee the creative development for all consumer-facing communication
  • Create and execute brand growth marketing strategies including CRM/Email Marketing, Content, Marketing Partnerships, PR, and Site Experience.
  • Build and execute a direct response customer acquisition strategy across all channels.
  • Create and maintain a Marketing & Merchandising calendar, including all supporting strategies, campaigns, and content ideas. Develop monthly/quarterly review cadence with CEO.
  • Deliver a strategy which aligns with company-wide goals, strengthens the digital brand, and drives revenue.

We'd Love it if You Have

  • Prior ownership of full P&L within an ecommerce platform (revenue, full marketing and creative budget, end-to-end team)
  • Experience leading Brand Marketing for a Direct-to-Consumer brand and customer experience
  • Experience leading customer acquisition and retention strategy for a growing Brand
  • Experience leading both ecommerce and marketing teams during a growth phase, including mentorship and professional development
  • Proven track record of balancing the analytical side of Digital, while also leading the Creative side of Brand Marketing/Development.
  • Strong knowledge of data analytics and data modeling

FP&A Director

Full Time - San Francisco, CA - Marketing

The Role

Soko is seeking an FP&A Director who will strategically partner with the executive team to assist in developing our innovative supply chain solution. The FP&A Director will be a core member of the Global Management Team, supporting the Soko's operational strategy. They will lead the financial strategic planning process, management of budgeting, product forecasting, accounting, and benchmarking of the business.

The FP&A Director requires strong leadership and partnering across the Global Management team based in San Francisco and Nairobi, Kenya. Agility and creative problem-solving are required as Soko is actively scaling and demands real-time decision making. This role must be comfortable taking calculated risks and integrating financial management controls in-line with the agility of the company's strategic operational direction.

Reports to: Chief Executive Office

Direct reports: Finance Director, Procurement Officers, Accounting

Your Day to Day

  • Work within the Executive Team to develop operational systems and financial controls to meet the needs of the growing business opportunities across the global organization
  • Direct oversight, control, and financial management of the planning, budgeting, and forecasting for the global operational costs of the organization, including analytics on sales strategy, production, and capacity development
  • Has experience raising and managing all financial aspects of a rapidly growing venture-backed business
  • Develop and manage relationships with investors and actively support capital-raising activities
  • Work with Legal Counsel to close Series A fundraising round
  • Manage corporate governance and ensure CAP table accuracy through our cloud-based equity platform
  • Participate in strategic planning efforts of the organization and identify key financial and operational metrics to improve the business
  • Prepare and present financial reports to the Board of Directors, Global Management team, and investors
  • Direct oversight for the financial analysis of all transactions covering vendor purchases, capital, infrastructure, investments, and sales
  • Collaborate with the global management team on capital and operating plans for offices in San Francisco and Nairobi
  • Ensure compliance with local, state, and federal budgetary reporting requirements
  • Establishment of strong proactive relationships with all partners (Board, Investors, Accounts, Debt partners, Grantors, etc.)
  • Direct and coordinate line of business financial planning, and budget management
  • Recommend benchmarks for measuring the financial and operating performance
  • Monitor and analyze monthly operating results against budget
  • Drive risk and run rate reduction by optimizing vendor relationships, governance, and negotiation

We'd Love it if You Have

  • Bachelor's degree required; MBA or CPA preferred
  • FP&A experience in a rapidly growing venture -backed company
  • 7+ years of experience working within a company in the field of Supply Chain Management, Sales Management, or Technology (operational/process driven), with operational and business management experience in an international team at an equivalent level
  • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles
  • Experience raising venture capital is a plus
  • Strong thought leadership skills; track record of building, leading and managing high performing teams, providing guidance, support, and development to well-trained staff, attracting top talent
  • Working knowledge of short and long term budgeting and forecasting, rolling budgets, and product-line profitability analysis
  • Proven ability to act independently and work well under pressure with excellent judgment and decision making skills, handling multiple initiatives simultaneously
  • Collaborative and results-oriented business partner with the ability to identify opportunity, influence, negotiate and drive the strategic direction of the company across a fast-growing international team
  • Knowledge of NetSuite
  • Knowledge of automated financial and accounting reporting systems
  • Assist in establishing short- and long-range departmental goals, objectives, policies, and operating procedures
  • Design, establish and maintain an organizational structure to effectively accomplish the department's goals and objectives
  • Coordinate financial audits and provide recommendations for procedural improvements
  • Customer-focused; understanding needs and providing solutions
  • Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects

Growth Marketing Manager

Full Time - San Francisco, CA - Marketing

The Role

We are looking for a Growth Marketing Manager to oversee and manage SOKO’s Paid Marketing channels and Paid Marketing agency. This role will oversee Paid Search, Paid Social, Display, and Affiliates. You will ensure all channels are optimized to drive relevant Sales and Traffic growth to our ecommerce website and wholesale business. You will also research and present new growth channel opportunities as well as build strategy to re-engage our current audience. They will work across multiple teams, reacting quickly in order to optimize digital marketing opportunities.

Your Day to Day

  • Generate and maintain KPI dashboards from multiple sources that track performance throughout the user journey
  • Work closely and oversee Paid Marketing agency on strategy, planning and execution
  • Manage on-going optimization of campaigns, tests and identifying new growth opportunities
  • Develop Paid Marketing budget recommendations and sales forecasts by channel, making on-going shifts as needed to react to business trends
  • Monitor all campaign performance in detail, run all necessary analyse, and optimize the campaigns for the target KPIs
  • Work closely with internal team to define relevant KPIs by channel for around sales and traffic growth. Ensure all Paid channels are performing to targets
  • Work closely with Social Media Manager and Creative teams to define Paid Social campaigns, updates and optimizations
  • Identify on-going opportunities to improve budget and channel mix
  • Work with internal and agency teams to identify and launch appropriate with A/B tests, and eventual roll out.
  • Hit monthly spend and ROI goals by following a direct response marketing approach
  • Provide daily and weekly reports, tracking and analyzing performance

We'd Love it if You Have

  • Experience managing successful paid marketing channels, ideally within the fashion or jewelry ecommerce industry
  • Extensive knowledge of search engines paid advertising products, features, settings and optimization possibilities.
  • Proven hands-on experience optimizing direct response paid search activity.
  • Experience managing agency partners and internal cross-functional team
  • Strong analytics experience
  • Experience working with cross-functional teams in the digital space

Wholesale Account Manager

Full Time - New York, NY - Sales

The Role

We are looking for a high energy Account Manager who is a self-motivated go-getter and is passionate about ethical and sustainable lifestyle brands. Reporting to the VP of Sales, they will be responsible for cultivating, developing and maintaining wholesale relationships with new and existing customers. They will expand SOKO's footprint, opening new doors into new domestic and international territories. They will support internal sales operations and oversee the sales order processes in various stages. The ideal candidate will be an expert in wholesale jewelry who is passionate about SOKO’s mission and who will match the energy of our dynamic team.

Your Day to Day

Customers & Relationships:

  • Cultivate, develop and maintain relationships with new and existing customers
  • Manage communications and feedback between customers and internal partners in Sales, Design, and Production
  • Ability to introduce SOKO to new accounts opportunities globally
  • Partner with VP of Sales to ensure proper in-store execution of sales and merchandising strategies
  • Drive new business through collaborations/private label partnerships with other brands and/or retailers

Operations & Results

  • Manage daily review of shipments, orders, changes in distribution and deliveries for each account with Client Support Analyst; secure and ensure timely fulfillment of all orders with Production Team
  • Work with Client Support Analyst and sales team on weekly review of selling data, and share data with internal teams
  • Attend regional and international trade shows as necessary
  • Travel to customer locations to meet with leadership
  • Work with customers to ensure proper in-store execution and manage in-store events as necessary

Strategy & Innovation

  • Cultivate new accounts and seek opportunities to expand business with existing accounts; identify and strategize means to penetrate new markets
  • Assist Merchandiser when necessary to monitor relevant trends and communicate to internal partners
  • Partner with customers to communicate and execute brand positioning and key strategic initiatives for the brand

We'd Love it if You Have

  • 5+ years of experience in wholesale jewelry sales is required
  • Superior organizational skills and excellent communication skills; team oriented and outgoing
  • Ability to multi-task and meet deadlines; highly detail oriented and meticulous
  • Strong analytical skills and fluent in retail math
  • Brings strong relationships and network with the retail industry
  • Prior experience with Specialty Stores, Boutiques and Online retailers
  • NetSuite CRM and NuORDER skills preferred
  • Proficient in Microsoft Office; superior Excel skills required
  • Willingness to travel, including weekends (up to 30%)
  • Availability to work evenings and weekends as necessary
  • Commitment to SOKO’s mission and vision; passionate about ethical and sustainable fashion
  • Fluency in French a plus

Customer Service Coordinator, Part-Time

Part Time - San Francisco, CA - E-Commerce

The Role

We are looking for a customer service coordinator to be the voice of SOKO to our website customers. You will be responsible for ensuring that every customer who reaches out to us has a smooth and friendly experience which also offers a quick response and resolution. You will report to our eCommerce Merchandising Associate, and will assist our eCommerce team with day-to-day customer service tasks.

Your Day to Day

  • Respond to customer service questions via ZenDesk, including shipping timelines, product inquiries, returns, exchanges, damages, etc. in a timely and professional manner
  • Process refunds, exchanges, and store credits
  • Oversee all returns including repackaging, relabeling, and creating return shipping labels
  • Weekly and monthly customer service reporting
  • Uploading information into various related apps and spreadsheets including returns portal, shipping portal, and quality control portal
  • Improve the customer service experience by optimizing service and response times
  • 15 hours a week in our San Francisco office. Hours worked must be during office hours, Monday through Friday, 9am to 5pm.

We'd Love it if You Have

  • Professional, friendly, and courteous manner
  • Strong attention to detail
  • Strong communication skills, both written and verbal
  • Available for 10-15 hours a week in our SF office
  • Zendesk experience preferred
  • Google Suite experience preferred
  • Previous customer service experience preferred

Wholesale Logistics Coordinator

Full Time - San Francisco, CA - Sales

The Role

The Wholesale Logistics Coordinator will work with the Wholesale Team through the entire sales process. You are a critical part to making sure SOKO products reach the hands of our clients and customers. This role has the opportunity to gain mentorship from an experienced and entrepreneurial Sales Team, reporting directly to our Sales Operations Manager. Additionally, you will have a high interaction with our team in both the US and Kenya. You’ll learn the inner workings of our ethical production model

Your Day to Day

  • Manage day to day operations supporting wholesale accounts.
  • Process and manage all wholesale returns, exchanges, damages.
  • Support account managers on account management and order processing.
  • Synthesize and communicate all packaging instructions for orders (primarily bulk accounts) to Kenya Team.
  • Manage shipping deadlines with Kenya team and resolve any logistics delays (proactive communication with Kenya team regarding upcoming shipping deadlines for important orders, especially for sample orders for bulk clients and buyer meetings).
  • Handle all additional forms and asset requirements by retailers (i.e. onboarding docs, image asset folders, material composition forms).
  • Manage sample inventory (proactive sample ordering for all trade shows, buyer meetings, and special events, as well as sample packing and cleaning for all of the above).
  • Help maintain product catalog and CRM. Collaborate on system improvements, including data governance and feature updates.
  • Deliver customer service support to improve the customer experience (both in SF showroom and online). Own SF Showroom operations.
  • Support local west coast retail events, including pop-ups and trunk shows.

We'd Love it if You Have

  • 1-2 years of relevant work experience
  • Excellent written/verbal communication skills
  • Customer service/sales experience
  • Strong problem-solving skills
  • Highly motivated, driven and self-starting individual
  • Ability to work in a fast-paced, team environment
  • Ability to work occasional evenings and weekends
  • Excellent time management/organizational skills
  • A can-do attitude with a willingness to roll up your sleeves to make things happen
  • Excel, CRM experience preferred

Name Your Internship

Internship - SF, LA, NYC

The Role

Love jewelry and fashion? Interested in joining the SOKO team but don't see the perfect fit? We want to hear from you! Tell us why an internship at SOKO is right for you.

Your Day to Day

Write up your dream job title (Photo Stylist? Sales & Support Ninja? Ecommerce Innovator?), and let us know how you'd want to spend your time with us.

We'd Love it if You Have

  • Professional, friendly, and courteous manner
  • Strong attention to detail
  • Strong communication skills, both written and verbal
  • Google Suite experience preferred
  • Commitment to SOKO’s mission and vision; passionate about ethical and sustainable fashion
  • What skills and/or experience can you bring to our team?

How to Apply

Applications are accepted on a rolling basis. To apply, send your resume, cover letter, and answers to the questions above to soko-inc@jobs.workablemail.com.

SOKO does not accept agency resumes. Please do not forward resumes to our jobs alias, SOKO employees, or any other company location. SOKO is not responsible for any fees related to unsolicited resumes.