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International Shipping

 

International Shipping:

We currently offer international shipping to 45 countries, including Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, and Brazil. Shipping rates and times vary by destination - see checkout page for details. Shipping rates and times vary by destination - see checkout page for details. The cost of shipping is BEFORE DUTIES & TAXES.  For more information, contact: support@shopsoko.com.

 

Kenya Shipping: 

We offer same day delivery for orders placed before 2 pm in the Greater Nairobi Area. You can also pick up your order at any time from our offices in Nairobi.

Order Total Shipping Rate Shipping Option
Any 300 KSH Same Day Delivery
Any Free Pick Up
    For more information or to schedule a pickup, please contact  support@shopsoko.com.

     

    Packaging: 

    All of our Soko's products are carefully packaged for you in hand-sewn jewelry bags made by a women's center in Nairobi. Learn more about our partnership here. Orders are shipped in packaging made from recycled materials.

     

    International Return Policy

    We happily accept unworn jewelry with tags attached within 15 days of the ship date for a full refund or credit for all qualifying orders. All returns need to include name, order number, and items you’ll be returning. If this information is not present the return process may delay.

    Please note that customers are responsible for returns; this includes the cost of return shipping, duties, taxes and fees.

     

    Personalizations & Final Sale

    Custom personalized pieces are made to order and cannot be returned. Also, items on sale that are marked as final sale are not eligible for return.

     

    Return Shipping

    To return your order please print out your original invoice and include it in the return. You are free to choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive without duties paid may be rejected, or the cost of duties may be deducted from your refund. We are not responsible for any lost or damaged return packages, and recommend that you insure and track your packages.

    Please address all returns to:

    Soko Returns c/o EasyPost
    1625 Alvarado Street
    San Leandro, CA 94577

     

    Late Returns 

    Any item returned after 15 days from order date is not eligible for a refund.

     

    Items Not Eligible for Return

    Please note that we do not accept returns of personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

     

    Exchanges

    Currently, we can only offer exchanges for the same item. 

     

    Refunds

    A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Processed refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10-business day for your bank to complete, depending on their processing times.

    Please contact us at support@shopsoko.com for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday

     

    Questions

    Please contact us at support@shopsoko.com

     

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